Return Policy

BENSIM STORE RETURN POLICY

1. RETURNS

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn, unused, and in its original condition

  • With all tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at bensimstore@gmail.com. Once your return is approved, we will provide further instructions on how and where to send your package.

Important: Items returned without prior approval will not be accepted.

Returns should be sent to: Gildehof 19/102, Asse, 1730, Belgium

If your country of residence is outside Belgium, shipping times may take longer than expected.

For any return-related inquiries, feel free to contact us at bensimstore@gmail.com.

2. DAMAGES AND ISSUES

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at bensimstore@gmail.com, so we can resolve the issue as quickly as possible.

🚫 Non-returnable items:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom-made products

  • Personal care items (e.g., beauty products, hygiene products)

  • Hazardous materials, flammable liquids, or gases

📌 Note: Unfortunately, sale items and gift cards cannot be returned.

3. EXCHANGES

If you wish to exchange an item, the fastest option is:

  1. Request a return for the unwanted item.

  2. Once your return is approved, place a new order for the item you want.

4. EUROPEAN UNION 3-DAY COOLING-OFF PERIOD

If your purchase is being shipped into the European Union, you have the right to cancel or return your order within 3 days, without any justification.

The returned item must still meet our standard return conditions:

  • Unused and in original condition

  • With tags and original packaging

  • Accompanied by proof of purchase

5. REFUNDS

Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved.

If approved: You will be automatically refunded to your original payment method within 10 business days.

If denied: You will receive an explanation, and the item may be sent back to you at your cost.

Bank Processing Time: Refunds may take additional time to appear in your account. If you haven't received your refund after 15 business days, contact us at info.bensimstore@gmail.com.